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Owned and operated by Havelorin, we are happy to answer questions about playhouses, swing sets, or any order.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days. Once on the way, you can expect delivery within 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your playhouse, climbing dome, or swing set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right, please check our Return Policy page for complete details on how to start a return or exchange.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Simply initiate a return per our Return Policy and place a new order for the model that better fits your backyard setup.
What age ranges are your outdoor play structures designed for?
Our playhouses, monkey bars, climbing domes, and swing sets are designed for a range of ages. Each product listing includes recommended age and weight guidelines so you can choose the best fit for your children.
How much space do I need in my yard for a swing set or climbing dome?
Space requirements vary by product. Each listing specifies the footprint dimensions along with recommended safety clearance zones around the structure. We suggest measuring your yard before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
Our team aims to reply to every message within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the perfect fit for your backyard? Our 30-Day Returns window gives you flexibility, as outlined in our Return Policy.
